Disabled Access

From wheelchair access to our dedicated ticket hotlines...

Find out all you need to know right here but don’t forget that if you have any queries or need assistance during your visit just find one of our friendly staff who will be happy to help.

  • Dedicated Telephone Ticket Line

    All visitors with disabilities wanting to purchase tickets for events at the Barclaycard Arena are advised to call our Ticket Factory dedicated ticket line on 0800 640 5001. We’re open from 9am to 7pm Monday to Friday and 9am to 5pm Weekends and Bank Holidays.

    Please inform us at the time of booking if you need a wheelchair space or have any special requirements, so that we can arrange for everything to be ready on your arrival. We will also help you find the most convenient seating for visitors with visual and/or hearing impairments.

    If you are a disabled visitor and require a carer to attend the event with you, it may be possible to claim a discounted or complimentary carer ticket. This can differ on a show to show basis, so please check with the sales advisor when you make your booking. They may ask questions to ascertain the nature of your disability to ensure you are offered the best possible seating and eligibility for a carer ticket.

  • Assistance Dogs

    Assistance dogs are welcome at our venues, but owing to sound levels involved, we strongly recommend that you do not bring them to concerts or other loud events.

  • Parking

    There are accessible parking bays on Level 11 of the South Car Park, situated off Sheepcote Street. Entrance D and Amplify Hospitality Entrance A into the Barclaycard Arena are on this level. If these parking bays are full, please park on any South Car Park level which has an odd number (except Level 5), where a lift will take you to Level 11.

    Additional accessible parking bays are located on level 9 of the North Car Park, off King Edwards Road, close to Entrance G

    If you need to collect tickets from the box office it is recommended that you park in the South Car Park and take the lift to Level 7 and head to Entrance E. 

    Disabled visitors arriving in vehicles over 2m in height (Minibuses or Ambilifts), will be directed to the North car park. Here visitors can disembark, and traffic officers will then direct the vehicle to the nearest parking bay.

    If you are arriving by car or taxi, but do not require parking, you need to be dropped at the bottom of the main steps on King Edward's Road, the follow the boardwalk to Entrance E.

    To get your bearings please visit our 'Finding your way around' page.

  • Toilets

    The Barclaycard Arena has five stand-alone unisex accessible toilets. These are located on:

    • Concourse level 1, opposite Block 2 (next to the medical centre)
    • Concourse level 2, opposite Block 12
    • Arena floor level, inside Entrance C
    • 2x Arena floor level, within B(eat) inside Entrance E 

    Within all concourse toilets we have accessible toilets for both RADAR key holders and Non-RADAR key holders.

    Hospitality Areas also have accessible toilets (Quartz, Foundry & Vista Rooms)

    All of the unisex toilets are controlled by a RADAR key. Please speak to one of our stewards to use the RADAR key if you do not have one with you. Accessible toilets within the Male and Female toilets on the concourse level have both RADAR operated toilets and non-RADAR operated.

    In addition to the unisex toilets there are dedicated ambulant cubicles within the ladies' and gents' loos throughout the arena, which are signposted accordingly.

  • Hearing Impairments

    An induction loop system is operational in selected seating areas, which can be linked to visitors hearing aids. Customers wishing to utilise this system should inform the box office, via the dedicated telephone ticket line (as above) when purchasing tickets and should contact a steward on arrival at the arena in order to be supplied with the appropriate equipment.

  • Medical Facilities

    There is a Medical Centre at the Barlcaycard Arena located on Concourse Level 1 opposite Block 2.  Qualified medical staff are on duty when the Arena is open to the public.

    In the event of a medical emergency, please notify a steward who will radio for medical assistance.

    Should you require a private area for personal care (eg private changing facilities) please speak to the staff in the Medical Centre who should be able to assist you.

  • Wheelchair Hire

    If you need a wheelchair and have your own, please bring it with you. We only have a very limited number of manual wheelchairs available for hire free of charge. We strongly advise visitors to pre-book wheelchairs to avoid disappointment by telephoning 0121 780 4141, then going to extension 46108 or ring us directly on 0121 644 6108. For any visitors who do not pre-book, remaining stock will be issued on a first come first served basis.

    Certain restrictions apply however: Please note that wheelchairs are for use inside the venue only and cannot be taken to car parks. The intended use of hired wheelchairs is as a shuttle service to your seat from the main entrance and back again.

    Unfortunately, we cannot allow visitors to keep hire wheelchairs for the duration of the event.

  • Strobe Lighting

    Many concerts/events at the Barclaycard Arena use strobe lighting.  Often we will not know about this until the day of the event.  If you have any concerns then please speak to a steward who will be able to assist with further information about their use.

  • Help us to improve our service

    An in-house committee meets regularly to address services for disabled visitors, and regular audits of our building are undertaken in respect of access. 

    If you have any suggestions or comments you wish to make, please advise a member of staff. Alternatively, write to:

    Visitor Experience Manager

    The NEC

    Birmingham

    B40 1NT

    Or email them at: feedback@necgroup.co.uk

  • Use of Walking Aids in the Arena Bowl

    Seated ticket holders

    If you have a permanent condition that requires the use of a walking aid, then you are permitted to take these to your seat.  We would ask though that you store them/it under the seats so as not to cause an obstruction or trip hazard.

    Please note though that we are unable to accommodate persons with a leg in a cast or full support into seating blocks regardless of whether a walking aid is used or not.  This is for safety reasons in a potential evacuation situation.  In these you should contact the box office  on 0800 6405001 prior to the event so you can be re-seated into one of our accessible bays or ramps.  Reseating is subject to availability and unfortunately cannot always be guaranteed.

    Standing ticket holders

    We do permit the use of walking aids on a standing floor, but we ask that you be mindful of your surroundings at all times so as not to cause discomfort/injury to yourself or those around you.